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In stock: If the product states an availability of "in stock", this means we have the item in stock on in our retail stores or stockrooms.

In most cases, these items will be dispatched to you the next working day (orders placed on a Friday afternoon or weekend will be dispatched the next working day).

Very occasionally we may sell out of a product in store before the website quantity updates. If this is the case, we aim to contact you to let you know this as soon as we can.

Whilst we do all in our power to get your order to you in the time frame stated, very occasionally delays do occur.

If you have a safe place to leave your delivery then please tell us as it helps to ensure you receive your goods without delay. If you are unavailable when our delivery partner attempts delivery they will usually drop a card in to offer you collection from a local collection point or arrange a further delivery. If you refuse delivery of your order, or are not available to accept the delivery on further attempts, you may be required to cover any extra costs incurred. Please note: we will deliver goods to the address given on the order and, whilst we will endeavour to sort out any problems resulting, we cannot take responsibility for incorrect delivery instructions.  (Also see the Important Notice at the end of this section)

Standard delivery is to Mainland UK, some deliveries to UK Highlands and Islands* will have a higher charge due to the additional costs we incur.

You will notice some of our items can not be added to your basket and we would ask you to contact us – by email or phone – with your requirements.

Europe & Worldwide: Unfortunately we do not ship to these locations.

UK Mainland Small Parcel Delivery

All our items are carefully wrapped and securely packaged.
You have a choice of our standard UK Mainland delivery service which is usually Royal Mail Tracked 48 for which we charge £3.95 or a next day courier service £9.95, all our delivery charges are per shipment. Delivery charges are visible once you are signed in and are listed below. FREE DELIVERY ON MOST ORDERS OVER £70 (excludes a few certain products).

UK Mainland - Royal Mail 2 nd Class Signed For

All orders under £80 will be automatically be sent on this service, if you are not in a hurry this is the most cost effective option

  • Delivery costs £3.95 and takes 2-3 days
  • In most cases you will receive a tracking number once the order is marked as dispatched.
  • Includes Northern Ireland but excludes the channel Islands
  • May exclude some larger items that require Courier Delivery see blue delivery message on product listing for details
  • If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

*UK Higlands and Islands includes; Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE). These areas may also experience delivery delays.

Our most reliable delivery service which we use to send all parcels over 2kg in weight and larger items on a next day service. Each parcel is fully insured and comes with a unique tracking number.


If you ask us to leave your parcel with a neighbour, in a 'safe place' or deliver to a business you accept responsibility if the parcel is lost and cannot be found.


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